FREQUENTLY ASKED QUESTIONS
What kind of decorative items does HueVora offer?
Our selection includes a curated range of decorative pieces for both indoor and outdoor spaces, such as garden and patio accents, decorative figurines, seasonal decorations, creative DIY craft kits, and home lifestyle accessories. Product colours, sizes, materials, and designs may vary by season and availability. Each piece carries its own unique charm.
Where do you ship?
Currently, we ship to the United States, Canada, and Mexico. Orders with delivery addresses outside these countries cannot be completed at checkout.
How long does order processing take?
Most in-stock items are processed within 2–7 business days. DIY kits, personalised pieces, or made-to-order items may require additional time, which will be noted on the product page.
How long does delivery take?
Estimated transit times after dispatch are:
- United States: 7–20 business days;
- Canada: 10–30 business days; and
- Mexico: 20–30 business days.
Please note that these estimates do not include processing time.
How much does shipping cost?
Orders of US$50 or more qualify for free shipping. For orders below US$50, standard shipping fees are:
- United States: US$7.00;
- Canada: US$8.00; and
- Mexico: US$12.00.
How can I track my order?
Once your order is dispatched, we will send tracking information to the email address you provided. You can also log in to your customer account and view the “Orders” section for updates.
Why hasn't my tracking information updated?
It may take a few business days for tracking updates to appear after dispatch. If there is no change for an extended period, please contact us with your order number and we will look into it.
Will all items arrive in one package?
If you order multiple items, they may be shipped in separate parcels. You may receive more than one tracking number. This is normal.
Can I change or cancel my order after placing it?
If you need to modify the address, style, or cancel the order, please contact us as soon as possible with your order number. Once your order has entered processing, production, or shipping, we cannot guarantee that changes or cancellations can be made. The order will then be sent out as usual.
Can I return a product?
Eligible products may be returned within 30 days of delivery. Before returning any item, please contact us first. Detailed conditions and exclusions are explained in our Returns, Refunds and Cancellation Policy.
What if my product arrives damaged or incorrect?
Please contact us promptly with your order number, a description of the issue, and clear photos or videos of the product, packaging, and shipping label. After review, we will provide an appropriate solution.
Can personalised products be returned?
Personalised, custom-made, or made-to-order pieces are generally not eligible for returns due to a change of mind. However, this does not affect your rights if the item arrives damaged, defective, incorrectly produced, or materially different from what you confirmed.
Will I have to pay customs duties?
Orders shipped to Canada or Mexico may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility.
What if I entered the wrong address?
Please contact us immediately. Once your order has entered processing or has been dispatched, we cannot guarantee that we can change the address, so please double-check your details when placing the order.
How can I contact HueVora?
When contacting us about an existing order, please include your order number and the email address used to place the order. This helps us assist you faster.
Brand: HueVora
HueVora is operated by Zibo Zhiyan Lexi Trading Co., Ltd., which is responsible for the operation of the online Store Website www.huevora.com, order processing, customer service, and related e-commerce activities.
Date of Establishment: September 12, 2024
Business Registration Number: 91210213MAE04YNT0K
Customer Service Email: huevora@163.com;service@huevora.com
Registered Business Address:Room 208, 2nd Floor, No. 1 Xishan Third Street, Nanding Town, Zibo Economic Development Zone, Zibo City, Shandong Province , China
If you would like to request a return or need assistance with an order, please contact us before sending any item back.Our Team will review your request and provide the appropriate return instructions and return address for your order.Please do not send returns to our registered company address unless specifically instructed by our team.We look forward to hearing from you and will do our best to make your experience with HueVora feel as warm and personal as the decorations we offer.